FAQ Frequently Asked Questions:
1. How to make a purchase?
Shopping at www.shopnings.com online store is easy and simple. Browse around and find the item you want, click on it and select options such as size and color, then continue to "ADD TO CART" or "Check out with PayPal". From there, you will direct to a SECURE CHECKOUT page, enter the details required to finalise and place your order.
2. Will I need to pay any duties and taxes on my order?
We do not responsible for any possible duties and taxes which may be charged by customs in your country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customers. Please contact your local custom office for more information regarding taxes and duties.
3. How do I know the products you sell are authentic?
We guarantee every item sold in our online store to be 100% authentic. You can get your money back and compensation if there is any quality problem. All transactions are done by PayPal, which is quite safe.
4. Can you ship to my country?
We can ship to many countries like the US, UK, Germany, France, Italy, Hungary, Brazil, India, Philippines, Australia, Indonesia, Japan, South Korea, Singapore, Mexico, Greece, Spain and so on.
5. I got an error message during the payment process. What should I do?
We process a lot of payments at the same time. There will be some mistakes in our website because system needs to be updated or Internet connection is out of work. Please wait and try it again later. We hope we can count on your patience and understanding.
6. I wanna cancel my order. When will I get my refund?
If your order has been closed/cancelled, your payment will be refunded to your account. It normally takes about 1 to 2 working days. Please wait patiently to receive it in your account.
7. Why can't I track shipment information with tracking number?
You can track shipment information from www.17track.net with tracking number. But tracking system does not update latest information in time sometimes. Please wait and track it several days later because package is on the way to you.